Current information regarding COVID-19
today, we received the news that the region Serfaus-Fiss-Ladis has decided to postpone the start of the summer season to June 27th, 2020.
Accordingly, we will open our hotel on July 2rd, 2020. If this decision affects your summer booking with us, we regret this very much and will write you an email with the further course of action. In order to do justice to the current situation, we have made an adjustment to our cancellation policy:
- BOOK MORE FLEXIBLY IN SUMMER 2020: We have adjusted our cancellation policy – you can cancel your summer holiday 2020 free of charge up to 14 days before arrival (this also affects existing bookings). If you cancel your booking within 14 days before your day of arrival, only 50 % of the booking amount will be charged. If your arrival is not possible due to an entry or exit ban, your booking can be cancelled free of charge.
Despite everything, we are looking forward to the coming summer season with you and to a time full of joy, enjoyment and relaxation in the mountains!
We have been in quarantine in Fiss for 1.5 weeks. Safety and health are of course a top priority and it is a good thing that each and every one of us can contribute our small but important part!
We are now all the more looking forward to the summer season! We are in good spirits and assume that our hotel will open as planned on June 11th, 2020 and that the current situation will have been eased again thanks to the measures taken.
Due to the current uncertainties many of you understandably still have concerns about the summer holidays already booked. Therefore we would like to inform you about our procedure in this exceptional situation:
- If the hotel will still be closed during your booked travel period, no cancellation fees are due.
- Usually bookings can be canceled free of charge up to 3 months before arrival (according to AGBH); after that, cancellation fees apply. Due to the current situation we offer the special regulation that your summer booking can be canceled free of charge until May 15th, 2020.
- We will follow the situation in detail and then adapt our regulations flexibly to the corresponding situation.
We wish you all the best, health and a great deal of staying power!
Feel free to contact us if you have any questions or if anything is unclear. We look forward to a relaxing and refreshing summer season with you.
As a drastic precautionary measure to curb the spread of the corona virus, the state of Tyrol, together with representatives of the Tyrolean tourism, surprisingly made the decision this evening that all cable cars in Tyrol will have their last day of operation on Saturday, March 14th 2020 and all accommodations have to close their doors on Monday, March 16th 2020. Our hotel already closes on Sunday, March 15th 2020.
Even though there has not been any confirmed coronavirus case in our region Serfaus-Fiss-Ladis so far, we need to inform you that we have to cancel your holidays with us this winter (free of charge). Bookings for the summer are not affected.
If you have made a bank deposit, we will retransfer your deposit to the specified bank account. If you have paid your deposit by credit card, we kindly ask you to provide us with your credit card details or your bank account details for the refund. We already sent you a mail with the corresponding information.
We are very sorry that you cannot spend your holidays as planned and would be happy to welcome you at our Hotel Fisserhof another time.
If you have any further questions, feel free to contact us at any time.