General terms and conditions (GTC)

Special agreements

Cancellation policy:

  • Cancellations are valid only in writing.
  • Cancellation is free of charge up to 30 days before arrival.
  • From 29 days to 8 days before arrival 70 % of the booking amount will be charged as cancellation fee.
  • From 7 days to 1 day before arrival 90 % of the booking amount will be charged as cancellation fee.

 

Supplementary agreement Super.Sommer.Card. Serfaus-Fiss-Ladis:

The GTC of the Super.Sommer.Card. apply additionally during the summer and autumn season (June - October).

 

Supplementary agreement ski pass Serfaus-Fiss-Ladis:

The GTC regarding the ski pass Serfaus-Fiss-Ladis apply additionally during the winter season (December - April).

 

GTCH

Unless special agreements exist, the general terms and conditions of the hotel industry (GTCH) apply.

As amended on 08.04.2023

General terms and conditions for the spa day, massages & cosmetics

Cancellation policy:

  • Cancellation is free of charge up to 2 days before the booked appointment.
  • From 1 day before the booked appointment 100 % of the booking amount will be charged as cancellation fee.

As amended on 15.01.2024