General terms and conditions (GTC)

Special agreements

Cancellation policy:

  • Cancellations are valid only in writing.
  • Cancellation is free of charge up to 30 days before arrival.
  • From 29 days to 8 days before arrival 70 % of the booking amount will be charged as cancellation fee.
  • From 7 days to 1 day before arrival 90 % of the booking amount will be charged as cancellation fee.

 

Amended cancellation policy regarding COVID-19 for travel during the period 01.12.2020 - 30.04.2022:

  • Cancellation is free of charge up to 14 days before arrival.
  • From 13 days to 8 days before arrival 70 % of the booking amount will be charged as cancellation fee.
  • From 7 days to 1 day before arrival 90 % of the booking amount will be charged as cancellation fee.

 

Amended cancellation policy regarding COVID-19 for travel during the period 01.06.2019 - 30.04.2022:

  • If your arrival is not possible due to an entry or exit ban, your booking can be cancelled free of charge.
  • If a travel warning applies to our region in your country, which affects your travel period, and you have to go into quarantine on arrival or after your departure, your booking can also be cancelled free of charge.

 

AGBH

Unless special agreements exist, the general terms and conditions of the hotel industry (AGBH) apply.

As amended on 08.09.2021