General terms and conditions (GTC)

Special agreements

Cancellation policy:

Cancellations are valid only in writing.
Cancellation is free of charge up to 30 days before arrival.
From 29 days to 8 days before arrival 70 % of the booking amount will be charged as cancellation fee.
From 7 days to 1 day before arrival 90 % of the booking amount will be charged as cancellation fee.

Supplementary agreement Super.Summer.Card. Serfaus-Fiss-Ladis:

The GTC of the Super.Summer.Card. apply additionally during the summer and autumn season (June - October).

Supplementary agreement ski pass Serfaus-Fiss-Ladis:

The GTC regarding the ski pass Serfaus-Fiss-Ladis apply additionally during the winter season (December - April).

Supplementary agreement for the spa day, massages & cosmetics

Cancellation is possible free of charge up to 2 days before the booked appointment.
From 24 hours before the booked appointment, 100 % of the booking amount will be charged as a cancellation fee.

Unless special agreements exist, the general terms and conditions of the hotel industry (GTCH) apply.

As amended on 08.04.2023