Frequently asked questions

We hope that we can answer all of your questions and other concerns. If this is not the case, feel free to email us or contact us by phone.

Please note that our spa area and the gym are not permitted for children and adolescents under the age of 15. In our swimming pools, however, everyone is always welcome.

You will find a wellness bag with bathrobes (for adults and children), slippers and bath towels as well as sauna towels in your room. In addition, various amenities, hair shampoo, hand soap, towels and a hairdryer are available.

For cycling enthusiasts, we offer the following included services in the Hotel Fisserhof:

  • Bike room incl. lockable area for safekeeping
  • Opportunity to wash your bike
  • Repair options, tools and workstand
  • Laundry service for cycling clothes
  • Competent advice & GPS data

When making a reservation, a down payment of 30 % of the total amount will be charged. The details for a bank deposit (the amount, our bank account details and the payment reference) as well as a link to pay by credit card can be found in your reservation confirmation.

Once we have received your down payment, we will send you a confirmation email.

When booking your holidays, the General Terms and Conditions of the Hotel Industry (AGBH 2006) apply. Errors and omissions excepted.

When cancelling your holidays, the following cancellation fees are due:

  • No later than 3 months before the agreed arrival date you can dissolve the accommodation contract without paying a cancellation fee
  • 40 % of the total agreed price by 1 month before the date of arrival
  • 70 % of the total agreed price by 1 week before the date of arrival
  • 90 % of the total agreed price within the last week preceding the date of arrival

On the day of arrival, your room is ready for you from 04.00 pm. If you arrive earlier and the room is already ready for occupancy, you can of course make yourself comfortable earlier in your holiday home. Our reception is open daily until 09.00 pm. If you would like to arrive at a later time, we kindly ask you to inform us in advance.

On the day of departure, we ask you to vacate your room by 11.00 am. Late check-out is available on request and at an additional cost. You are welcome to inquire about your options during your stay at our reception.

During the summer holidays, we offer child care for children from the age of 3. Between 07.00 pm and 10.00 pm, your kids are welcome to come to our children's room and spend a great time with their peers.

The children’s and youth room is also open every day outside child care.

We would like to politely ask you to wear adequate clothing in the restaurants in the evenings. Coat and tie are, of course, not necessary - long trousers are appreciated, though.

In our fitness room, you can find cardio equipment, power stations and workout mats. It is located on the ground floor next to the indoor pool and is open daily from 07.00 am - 10.00 pm. Use from 15 years of age.

Our opening hours of the public spaces and the meal times are as follows:

  • Reception: 07.30 am - 09.00 pm
  • Indoor and outdoor pools: 07.00 am - 07.30 pm
  • Spa area: 02.30 pm - 07.30 pm (when it is bad weather from 11.00 am)
  • Fitness room: 07.00 am - 10.00 pm
     
  • Breakfast buffet: 07.30 - 10.00 am
  • Afternoon buffet: 02.30 - 05.00 pm
  • Dinner: 06.30 - 08.30 pm

During your holiday, you can park your car in our spacious parking garage which is included in your stay. We kindly ask you to keep the parking lots in front of the hotel clear.

There are designated parking spaces for check-in and check-out at the entrance to the underground garage which you are welcome to use when arriving. Afterwards, you have free choice of place. In front of the underground garage, there is a small, ground-level hotel entrance which leads directly to the elevator as well as to the reception and the rooms.

Payments are possible in cash, by credit card (MasterCard, Visa) and by EC debit card. Please note that we do not accept American Express credit cards and consider the applicable card limits.

Our bank account details:

Recipient: Fisserhof GmbH & Co. KG
Financial institution: Raiffeisenbank Serfaus-Fiss
IBAN: AT26 3631 5000 0013 9642
BIC: RZTIAT22315

We ask you to indicate your booking number as payment reference when making your down payment so that we can allocate it correctly. You can find the booking number in your reservation confirmation.

At least one guest will be charged with the regular price in the single rooms, at least two guests in the double rooms, comfort rooms and Junior Suites. Also in the Family Suites and Family Suites Deluxe, a basic price per room is calculated, which corresponds to at least four guests paying the regular price.

Pets are welcome at the Hotel Fisserhof and can join you on the sun terrace and in the fireplace lounge. The cost is € 15,- per day (excluding food).

We ask for your understanding that we cannot promise certain room numbers or floors.

On the first evening we will accompany you to your table which is reserved for you throughout your stay (both for breakfast and dinner). To enjoy the afternoon buffet, you can either take a seat in our cozy fireplace lounge or make yourself comfortable on the sun terrace. In the evenings, we would like to ask you for appropriate clothing in our restaurants and parlors.

Our meal times in the Hotel Fisserhof are as follows:

Breakfast buffet: 07.30 - 10.00 am
Afternoon buffet: 02.30 - 05.00 pm
Dinner: 06.30 - 08.30 pm

You can purchase your ski passes for the ski area Serfaus-Fiss-Ladis at our reception. Please note that we cannot issue half-day passes, though.

The use of the ski depot "Edelweiss" at the valley station of the mountain railway in Fiss is included in your winter holiday. In a ski locker, there is space for the entire ski equipment of two adults. Thus, you can leave your skis, ski boots, helmet, gloves, etc. in the locker during your entire ski holiday.

The depot opening hours are from 07.00 am to 09.00 pm daily, when it is Nightflow until 11.30 pm and when the sledding evening takes place until 10.30 pm.

In the basement we have a ski and shoe room with heated shoe holders which you are welcome to use during your stay.

In winter we offer a ski shuttle as an included service which starts directly in front of the hotel entrance. In the mornings we take you to the mountain railways in Fiss with our (electric) bus from 08.30 am and pick you up in the afternoon.

You can easily and conveniently take out travel insurance for your upcoming holiday.

The use of Wi-Fi and Internet is included in your stay and is available throughout the hotel.